Shipping Information
Shipping Information
At Shangri-La Clothing Co., we strive to provide you with a seamless shopping experience from start to finish. Here are the details of our shipping policy:
Processing Time
All orders are processed within 1 to 3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipping may be delayed by a few days. Please allow additional time for delivery. If there is a significant delay in the shipment of your order, we will contact you via email or phone.
Shipping Costs and Estimated Delivery Times
Shipping costs for your order will be calculated and displayed at checkout. Delivery times depend on your location and the shipping method chosen during checkout. Please note that the estimated delivery times are provided by our carriers and are subject to change.
International Shipments
Shangri-La Clothing Co. ships worldwide! International shipping costs and delivery times vary depending on the destination. Please be aware that international shipments may be subject to additional taxes, customs duties, and fees imposed by the destination country. These costs are the responsibility of the recipient.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with your tracking number(s). The tracking number will become active within 24 hours.
Return Policy
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a 30-day return policy. You have 30 days from the delivery date to return your item(s).
Return Conditions
Items must be returned in their original condition, unworn, unwashed, and with all tags still attached. Sale items and items marked as final sale are not eligible for returns.
How to Initiate a Return
To initiate a return, contact our customer service team at support@shangrila.website with your order number and the reason for your return. Our team will provide you with instructions on how to proceed.
Return Shipping Costs
The customer is responsible for the cost of return shipping. We recommend using a shipping service with tracking or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Refunds
Once your return is received and inspected, we will send you an email to notify you whether your refund has been approved or denied. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain period.
Exchanges
If you wish to exchange an item for a different size or color, please return the original item following the return process and place a new order for the desired item.
If you have any questions or concerns about our shipping policy, please do not hesitate to contact us.